Terms and conditions Basics&More Webshop 

These are our General Terms and Conditions. These General Terms and Conditions apply whenever you use our Website or place an order through our Website. They contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions for future reference.

Article 1. Definitions

1.1. Basics&More: Based in Istanbul and registered with the Chamber of Commerce under tax number 1601461433, trading as Basics&More - Based in Milan and registered with the Chamber of Commerce under file number IT10681470968, trading as Basics&More

1.2. Website: Basics&More Website which will be located at www.basicsandmore.com.tr and all its subdomains.

1.3. Customer: natural person or legal entity that has concluded a contract with Brand Trotter SRL. and/or is registered on the Website.

1.4. Contract: Any arrangement or agreement between Basics&More and the Customer of which the General Terms and Conditions are an integral part.

1.5. General Terms and Conditions: these General Terms and Conditions.

Article 2. General Terms Applicability of General Terms and Conditions 

2.1. The General Terms and Conditions apply to all offers, contracts and deliveries of Basics&More, unless expressly agreed otherwise in writing.

2.2. If the Customer's order, confirmation or any other communication claiming to accept the General Terms and Conditions contains any provisions that differ from the General Terms and Conditions or are not included in the General Terms and Conditions, these provisions will only be binding on Basics&More if Basics&More accepts them in writing.

2.3. In cases where specific terms and conditions apply to the product or service in addition to these general terms and conditions, the Customer may always assert the applicable term that is most suitable for him in the event of inconsistency of the general terms and conditions.

3.1. All prices published on the website and in other materials from Basics&More include taxes and other duties imposed by the state, unless otherwise stated on the website.
If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be shown separately during the ordering process.

3.2. The content of the Website has been created with great care. However, Basics&More cannot guarantee that all information on the Website is always correct and complete. All prices and other information published on the Website and in other materials originating from Basics&More are subject to obvious programming and typographical errors.

3.3. Basics&More cannot be held responsible for any colour deviations resulting from the quality of colours displayed on the screen.

Article 4. Signing of the Agreement 

4.1. The contract shall be deemed to have been concluded at the moment when the Customer accepts Basics&More's offer, subject to the conditions set by Basics&More.

4.2. If the Customer has accepted the offer electronically, Basics&More will confirm the acceptance of the offer electronically without delay by means of an electronic order confirmation. Until such confirmation of acceptance is received, the Customer shall have the possibility to terminate the Agreement. In the absence of an electronic confirmation from Basics&More, the Customer shall not be entitled to any rights arising from the order placed.

4.3. If the Customer fails to pay for the order, the Customer cannot obtain any rights from the order.

4.4. If it is determined that the Customer has provided incorrect data when accepting or otherwise entering into the Contract, Basics&More shall be entitled to postpone the Contract until the correct data is received.

4.5. Basics&More has the right to determine, within legal frameworks, whether the Customer can comply with the payment terms and also to determine all facts and factors necessary to conclude a Contract responsibly. Basics&More has the right to cancel or reject an order or application if, based on these reviews, it finds valid reasons not to conclude the Contract.

4.6. Brand Trotter SRL reserves the right not to fulfill shipments to Remote Areas from all shipping countries specified on www.basicsandmore.com.tr .

Article 5. Registration 

5.1. To make the most of the Website, the Consumer can register using the registration form/account login option on the Website.

5.2. During the registration process, the Consumer will be asked to choose a username and password with which he/she can log in to the Website. The Consumer is solely responsible for choosing a sufficiently secure password.

5.3. The Consumer must keep his/her login information, username and password strictly confidential. Basics&More cannot be held responsible for any misuse of login information and is always entitled to assume that the Consumer logging into the Website is the party he/she claims to be. The Consumer is responsible for any and all actions and transactions carried out through the Consumer account and assumes all risks thereof.

5.4. If the Consumer knows or has reason to suspect that his login details have become accessible to unauthorized parties, he will be required to change his password as soon as possible and/or inform Basics&more accordingly in order to allow Basics&More to take appropriate measures.

Article 6. Execution of the Agreement

6.1. Basics&More will dispatch the products to the Consumer immediately upon receipt of the order, without delay and taking into account the provisions of paragraph 3 of this article.

6.2. Basics&More is authorized to commission third parties in the fulfillment of its obligations under the Agreement.

6.3. Well before the date of signing the contract, information will be published on the Website clearly defining in what manner and within what period the products will be delivered. If no delivery period is agreed or specified, the products will be delivered within 30 days at the latest.

6.4. If Basics&More cannot deliver the products within the agreed period, it will inform the Consumer accordingly. In this case, Basics&More will still have two weeks to deliver the products. If it is deemed impossible to deliver the products within these two weeks, the Customer will have the possibility to terminate the Contract without incurring any costs.

The Consumer may decide either to accept a new delivery date or to terminate the Contract without incurring any costs.

6.5. Basics&More recommends the Consumer to inspect the products upon delivery and to report any defects within a reasonable period of time, preferably in writing or by e-mail. For further details see the clause on warranty and conformity.

6.6. Risks related to the products will pass to the Consumer as soon as the products are delivered.

Article 7. Right of withdrawal/refund 

7.1. This clause only applies if the Consumer is a natural person who is not acting in a professional or commercial capacity. Commercial Consumers have no right of withdrawal for this reason.

7.2. The Consumer shall have the right to terminate the distance contract with Basics&More within 30 days after receiving the product, free of charge and without stating a reason.

7.3. The period begins on the day after the product is received by the consumer or a third party designated by the consumer and not the carrier, or:

-If the delivery of a product involves different deliveries or parts: the day on which the Consumer or a third party designated by the Consumer receives the last delivery or the last part;
-In contracts for regular delivery of products over a specified period: the day on which the Consumer or a third party designated by the Consumer receives the last product;
-If the Consumer has ordered more than one product: the day on which the Consumer or a third party designated by the Consumer receives the last product.

7.4. All shipping costs paid by the Consumer and the purchase price paid for the product will be refunded to the Consumer if the order is returned in full. When the order is sent to any country, Basics&More is responsible for all shipping costs and return costs incurred. However, if the Consumer decides to use a shipping and/or return method different from that specified in the general conditions, the Consumer is responsible for all costs incurred and Basics&More will not refund the costs incurred.

7.5. During the withdrawal period specified in paragraph 1, the Consumer shall take utmost care with the product and its packaging. The Consumer shall not open the packaging or use the product unless necessary to determine the nature, characteristics and functioning of the products.

7.6. The consumer is only responsible for any loss of value of the product resulting from using the product other than as permitted.

7.7. The Consumer may terminate the Contract in accordance with paragraph 1 of this Article by giving notice of withdrawal to Basics&More (digitally or otherwise) by means of the model form for the right of withdrawal or by another express means within the withdrawal period. If Basics&More enables the Consumer to make a withdrawal declaration by electronic/digital means, Basics&More shall immediately send a confirmation of receipt after receiving such a declaration.

7.8. The consumer must return the product or hand it over to Basics&More (a representative) as soon as possible, but no later than 14 days after the notification date specified in paragraph 1. The consumer may send the product directly to Basics&More without giving prior notice of withdrawal within the period specified in paragraph 1. In this case, the consumer must attach a written notice of withdrawal, such as a model form.

Products can be returned to the following address:

İkitelli OSB Neighborhood Environment Industrial Zone 1st Block No:28 Basaksehir / Istanbul

7.9. The purchase price paid by the Consumer (in advance) will be refunded to the Consumer as soon as possible and in any case within 14 days after termination of the Contract. If the Consumer decides to return the entire order, the shipping costs will also be refunded. If the Consumer chooses an expensive delivery method instead of the cheapest standard delivery, Basics&More is not obliged to refund the additional costs of the more expensive method. It may postpone the refund until the product has been received, except in cases where Basics&More offers to collect the product itself.

7.10 If the Consumer has included a free promotional product with the purchase order on the Basics&More website, he/she must return this product if the return order amount is below the order amount specified for the promotion. If the Consumer fails to do so, Basics&More will be obliged to deduct the value of the product from the refund to the Consumer.

7.11. Information on the applicability or non-applicability of the right of withdrawal and any necessary procedure will be clearly published on the Website well before the conclusion of the Contract.

Article 8. Payment Payment 

8.1. The Customer shall pay the amounts due to Basics&More in accordance with the order procedure and the payment methods specified on the Website. If the Customer does not fulfill these conditions, the Customer cannot obtain any rights from his order. Basics&More is free to offer any payment method it wishes and may change these methods at any time.

Article 9. Warranty and conformity 

9.1. This clause only applies if the Consumer is a natural person who is not acting in a professional or commercial capacity. If Basics&More provides a separate guarantee for the products, this applies to all types of Consumers, without prejudice to the foregoing.
9.2. Basics&More warrants that the products comply with the Agreement, the specifications stated in the offer, reasonable reliability and/or usability requirements and the current legal provisions and/or government regulations in force at the time the Agreement is concluded. If specifically agreed, Basics&More also warrants that the product is suitable for use other than normal use.

9.3. If the delivered product does not comply with the Contract, the Consumer must notify Basics&More within a reasonable period of time after noticing the defect.

9.4. If Basics&More finds the complaint to be correct, the faulty product(s) will be repaired, replaced or a refund will be made in consultation with the Consumer. The maximum amount of compensation is equal to the price paid by the Consumer for the product, taking into account the Article on liability.

Article 10. Procedure for handling complaints 

10.1. If the Customer has any complaints regarding a product (in accordance with the warranties and conformity clause) and/or other aspects of Basics&More's service, he/she can make a complaint by phone, email or post. See contact information under the General Terms and Conditions.

10.2. Basics&More will respond to the complaint as soon as possible and in any case within 3 days of receipt of the complaint. If it is not yet possible for Basics&More to give a substantive response to the complaint within this period, Basics&More will acknowledge receipt of the complaint within 3 days of receipt of the complaint and indicate the period within which it expects to give a substantive or definitive response to the Customer's complaint.

10.3. If the Customer is a natural person not acting in a professional or commercial capacity, he/she may submit a complaint via the European Online Dispute Resolution platform at http://ec.europa.eu/odr/.

Article 12. Final provisions

11.1. This agreement is subject to the laws of the country in which the web shop is established.

11.2. Unless otherwise provided by mandatory laws, any disputes arising from the Agreement shall be submitted to the competent Istanbul court in the region where Basics&More has its registered office.

11.3. If any provision of these General Terms and Conditions turns out to be invalid, this will not affect the validity of the General Terms and Conditions as a whole. In such case, the Parties will insert one or more new provisions that will reflect the original provision as closely as possible within the law.

11.4. The term "written" in these General Terms and Conditions also refers to communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail message are sufficiently established.